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Service remotely with confidence

Secure, fast access to every building, from anywhere.

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Built for the way system integrators and installers work

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Secure by design

Built on ISO 27001 and IEC 62443 standards and aligned with NIS2 practices.

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Simple deployment

No VPN servers, no port forwarding, just plug in and connect.

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Service on the move

A dedicated smartphone app lets you check the BMS remotely, even when you’re on the move.

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Scales across sites

Manage multiple buildings and users from a single platform.

Everything you need to support buildings remotely

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Audited & traceable access logs

Ensure every action is accountable and compliant, enabling faster, more confident remote response.

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Granular user permissions

Give teams precise control over who can access what, reducing risk while speeding up secure collaboration.

Each feature is available

Organized multi-site management

Centralize visibility across all buildings to identify issues earlier and cut unnecessary site visits for lower service overhead.

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Works across all
BMS brands

Unify operations regardless of system type, empowering proactive service and streamlined portfolio management.

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Access approvals

Add an extra layer of control so you can safely grant time-limited access when it’s needed, enabling instant, secure support without travel.

No security incidents

No security incidents

Strengthen security and simplify logins, making it easy for authorized users to respond quickly from anywhere.

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Low-latency tunnels 

Enable real-time, remote diagnostics that feel on-site, solving comfort issues faster and improving the building experience.

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Works seamlessly with our edge gateways

Reliable remote service starts with a secure connection on-site. IXON’s edge gateways
bridge your BMS hardware to the cloud without complex IT configuration.

Explore our edge gateways
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Security that helps the IT conversation, not complicates it

Security is no longer a barrier, it becomes a shared
language with your customers.

  • ISO 27001 and IEC 62443 certified infrastructure
  • Aligned with NIS2 service practices
  • End-to-end encrypted tunnels
  • Access workflows that match enterprise standards

Take your remote capabilities further

Remote Access Cloud works seamlessly with Building Insights Cloud and Service Portal Cloud,
giving you a fully connected building management ecosystem. 

Explore Building Insights Cloud
Explore Service Portal Cloud

Ready to see it in action?

Smarter service starts with secure remote access.

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Frequently asked questions

What is remote access for building automation?

Remote access allows you to connect to your building management systems (BMS) from anywhere. This secure connection lets you perform monitoring, troubleshooting, configuration and updates remotely.

What are the benefits of remote access for system integrators and installers?

  • Efficiency: Maintenance and updates can be performed faster and more effectively.
  • Scalability: Manage multiple buildings and locations from a single central platform.
  • Transparency: Full insight into system status, maintenance history, and access rights.
  • Security and compliance: Meet cybersecurity standards like NIS2 and ISO-27001. 

What are the main use cases for remote access in building automation?

  • Remote troubleshooting: Diagnose and resolve issues without an on-site visit.
  • Preventive maintenance: Monitor systems to predict and prevent failures.
  • Remote monitoring: Continuously track HVAC, lighting and energy system performance.
  • Configuration and updates: Apply software, settings, and firmware updates remotely.
  • Support and training: Guide technical teams or tenants through live access and dashboards.

How does remote access work for building automation?

With IXON, you can:

  • View real-time data from HVAC and energy meters.
  • Receive alerts and notifications for anomalies or system issues.
  • Update firmware and configurations without visiting the site.
  • Grant temporary access to service partners or contractors.

How is remote access kept secure?

Security is ensured through multiple layers:

  • Encrypted VPN tunnels: All data between building systems and the cloud is encrypted.
  • Built-in firewalls: IXON edge gateways separate building networks from internal IT networks.
  • Role-based access control (RBAC): Only authorized users can access specific systems or functions.
  • Two-factor authentication (2FA): Extra login security.
  • Compliance with international standards: IXON meets ISO 27001, ISO 27017, ISO 27701 and IEC 62443 with regular audits.

Which controller brands does IXON support?

brands, such as Priva, Siemens, Distech, Johnson Controls, BRControls, Schneider Electric , Honeywell and Webeasy.