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All your building services in one central hub for efficient collaboration

Enhance collaboration and transparency with IXON’s Service Portal Cloud. Provide building owners, service providers and stakeholders with a secure, centralized platform where all building-related information, service requests and operational data come together.

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The portal that makes great service visible

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Customer-facing portal

Each customer gets a clear, dedicated environment that looks and feels like your own, with a branded smartphone app that makes your service part of their everyday workflow.

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Tickets & service logs

All issues and actions are tracked and time-stamped in one place. No more lost emails, scattered files or “do you have the latest version?” conversations. Everything is findable and shared.

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Shared insights & dashboards

Show performance and improvements with data, not words. Customers see exactly what they need for clarity and trust, without exposure to technical complexity.

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Documentation & knowledge

Store manuals, as-builts and history where customers can actually find them, ensuring smoother communication and fewer back-and-forth requests.

Manage service with confidence

Technical advice

Better communication

Customers stay informed, without needing phone calls or long explanations.

 

Tailor to your needs

Custom branding

Your logo, your colors, your look and feel. One recognizable experience for your customers.

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Faster resolution

All information is in one place. No searching, no rework.

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Stronger customer relationships

Transparency builds trust. Trust leads to long-term service contracts.

Highlight your brand

Less administrative overhead

Your team spends time solving problems, not chasing information. 

Your own mobile app in the App Store

Make your service offering feel truly yours. We publish a fully branded mobile app for your organization, so your service becomes visible and present in daily operations, right in your customer’s pocket.

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Supports modern maintenance models

  • Performance-based service agreements
  • Multi-site service relationships
  • Shared sustainability & ESG reporting
Service Portal Cloud makes these models workable.

Complete the loop between insight, action & service

Service Portal Cloud connects effortlessly with Building Insights Cloud and Remote Access Cloud.
Together, they create one powerful platform for smarter, faster building management.

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Ready to deliver service that feels professional and modern?

Your brand. Your platform. Your service experience.

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Frequently asked questions

What are the benefits of a customer portal for buildings?

A service portal provides a digital platform for building owners and service partners to access building information, service requests, manuals and dashboards. It improves transparency, speeds up issue resolution and can act as a competitive differentiator.

How is the portal’s security ensured?

IXON integrates cybersecurity into all aspects of the portal. Role-based access control (RBAC) allows you to define who can see or do what. IXON is certified to ISO 27001, ISO 27017, ISO 27701 and ISO 9001.

Read more about security here.

Can I integrate with 3rd party IT systems?

Yes. IXON’s open platform allows integration with third-party tools. Use the App Engine to build custom integrations or leverage Marketplace apps to extend the portal’s functionality.

How can I brand the portal for my organization?

Customize logos, colors, domain and emails. Provide building owners or service teams with a white-labeled mobile app. You can also add custom Terms of Use and Privacy Statements to reflect your organization’s policies.

Can building owners access their building HMI?

Yes. With EasyControl, building owners or service providers can remotely access touch panels or web interfaces without needing a VPN. Single-click access is available for compatible systems (VNC or web server).

Can the portal handle multiple languages?

Yes. Translations can be centrally managed so building owners and service partners can use the portal in their preferred language.

Can I proactively alert stakeholders about building issues?

Yes. Define who receives alerts when something goes wrong with HVAC, lighting or energy meters. Notifications can include instructions for resolving the issue and can be sent via email or push notifications.